(Policies, Fee Schedule and New Client Documentation)
COMMITMENT TO PRIVACY
"Because our secrets keep us sick."
Counseling sometimes involves exploring areas which are often painful and frightening, but are necessary to the healing process. Without a trusting relationship between the client and counselor, areas may go undiscovered and healing and recovery can be limited.
Confidentiality at NWGBH includes taking every reasonable effort to protect your privacy with the only exceptions being those required by law as outlined in our Informed Consent and Client Agreement.
Our scheduling, filing and communication policies and electronic systems are compliant with the Health Insurance Portability and Accountability Act (HIPAA). We will not discuss your case, transfer records, or acknowledge you being a client to anyone without your prior written consent. We consider your trust as a privilege without compromise; so if at any time you have concerns regarding confidentiality and your privacy, please bring them to our immediate attention.
FEE SCHEDULE & APPOINTMENTS
A recent study revealed insurance documentation is viewed by 12 to 15 people during the claims process. Therefore, in order to maintain our aforementioned commitment to confidentiality and the counseling process, we do not maintain a relationship with any insurance carriers at this time; however, in some instances, our counselors can provide documentation for reimbursement.
Please speak to your counselor for more information and fee schedules.
NWGBH recognizes the efficacy and overwhelming need for affordable adolescent peer-group therapy that addresses the many issues confronting our next generation. Therefore, we offer open and closed groups dedicated to issues such as bullying, self-harming behaviors, low self-esteem, academic and familial stress, oppositional behaviors and relationship (re)building. Rates for these groups vary. Please contact your counselor for more information.
Office Hours & Scheduling
Office hours vary as our counselors seek to meet the scheduling requests of our clients; therefore, please contact your counselor directly at 770-852-8686 to schedule appointments.
Rescheduling and Cancellation Policy
We understand life sometimes requires rescheduling of appointments and are happy to oblige changes made 24 hours in advance. Cancellations or reschedules for Individuals, Couples and Families occurring with less than 24 hours notice of a scheduled appointment time will be subject to a 75% charge of your session rate.
"For the first time in my life I felt accepted and not judged."
16 y.o. client
"The counselors here really listened to me and I felt like they understood my problems."
"The passion of the staff to help me get better was obvious from the start - Thank you!" A.E.